Program Support

Organizational surveys are often high visibility programs.  Top management is typically watching closely, which only adds to the stress levels for those internal folks charged with implementing the program.  Questar understands this.  We are determined to go the extra mile to ensure your complete satisfaction.  Our goal is your success; we want to be there for you every step of the way.  Whether you’re new to the survey game or an old hand, we have the people, the tools, and the processes to support you as much as you need – or want.  Our goal is to make your survey experience as painless as possible.

In the Beginning

It’s important to get things started off on the right foot.  Spending adequate time upfront to plan and clarify expectations makes the entire project proceed more smoothly.  We write detailed project plans designed to clarify tasks and decisions, and to eliminate errors and bottlenecks.  The project plan is approved by clients and updated regularly as the scope of the project changes. 

Help Wanted?

We know that technology and processes are no more effective than the people who drive them.  So we place primary importance on the team of professionals who will manage and consult on your project.    

At the core of the team is a program manager who brings expertise in survey deployment and serves as your on-going contact.  Our program managers have years of experience in planning and implementing survey programs.  During the life of the program, your program manager keeps you informed every step of the way.

Click on our team model to learn more.

We’re Right Behind You (and Your Employees)

Our technical survey processes are designed to be user-friendly and no-brainers to execute.  This allows your employees to focus on providing honest responses to survey questions.  But if they need help (yes, people do lose their access codes!), we’re there.  Toll-free telephone and e-mail support are available during survey administration periods, with support hours scalable to meet your needs.  

Communications Support

A successful survey program requires willing participation from employees.  Communication is an integral part of maintaining commitment to the process.  We’ve had a lot of experience working with internal communications departments and individuals in designing a communications strategy.  We will even provide you with our Communications Toolkit, which is chock-full of samples of pre- and post-survey communication pieces that you can customize to your needs.

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