What Is QS.Engage?

QS.Engage is Questar’s standardized employee engagement survey.  It is the culmination of years of experience in measuring and analyzing employee engagement and the factors that drive it.  Creating an engaged workforce means understanding the links between the organization’s vision, its leaders, and the cultural and environmental factors that instill the pride, enthusiasm, and commitment to the organization that drive organizational performance. 

The items selected tap into eight actionable facets of employee engagement, which are shown in the model on the right:

A Little History

We began developing the survey in 2002.  Pulling data from more than 500,000 employees across 27 client organizations, we used our proprietary Critical Components Analysis™ to identify key drivers of commitment, retention, and performance across organizations and industries.  We then did a comprehensive review of mainstream academic research in the field of engagement.  We mapped our findings with those published in peer-reviewed journals, and identified 44 attitudinal items that consistently predicted overall employee engagement.  The survey was then field-tested and refined to evolve into the highly accurate instrument it is today.  

Nobody Does It Better

It’s comprehensive:  Unlike surveys that attempt to provide key information on the basis of just a few questions, QS.Engage uses 44 questions to drill deeply into the root drivers of employee engagement.  In our research, we have learned that artificially restricting content to a small set of items, or focusing on just one major construct, doesn’t provide enough of a broad-based picture of what is really going on in an organization.   

It’s customizable:  While we believe QS.Engage exemplifies state-of-the-art research on what should be measured in an employee engagement survey, we recognize many organizations benefit from surveys designed around their unique culture/needs.  So we easily accommodate customization to allow unique, organization-specific measures to be integrated into its design, including historical data. 

It’s got great norms:  QS.Engage offers broad-based independent normative benchmarks with an important difference.  While many research companies offer norms based on their own client base, which is often unbalanced or has comparison “gaps” where they lack norms, Questar took the extra step of developing a broader spectrum of comparison industries by using survey consortiums to ensure that your normative comparisons are relevant and accurate.

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