Why Use Questar?

There are a lot of players in the survey research field.  Two-person outfits working out of their basement.  Giant research conglomerates.  Do-it-yourself surveys on the Web.  And everything in between.  So why would you choose Questar?

The Unvarnished Truth

Among major players in survey research, most competitors are at relative par with one another.  The best-in-class methods used by various providers for survey design, data collection, reporting, analysis, and follow-up are basically the same.  Any differences are typically “look and feel” or user interface design elements, or in some cases, simply “marketing spin”.  We believe we rank among the best in all these methods (except, of course, the “spin”). 

We have built Questar into the organization it is today by being a good partner to our clients, in every sense of the word.  All other things being equal, partnership is our greatest differentiator.  We regularly prevail over major competitors for the business of some of the best known companies in the world.  Here are some of the big reasons why:

Custom solutions:  We don’t try to force our clients into standardized, brand name products, dictate unacceptable project criteria (e.g., data ownership), or simply fail to listen.  We built our systems and processes to flex to changing situations and unexpected obstacles.

Full-service, large-scale capabilities:  We have a reputation as a processing powerhouse, able to handle large scale projects that many other firms cannot.  And Questar is a turnkey provider, meaning that all critical functions are in-house and managed under our control. 

Multi-methodologies:  Are your employees wired?  Web data collection might be your style.  No internet access?  No problem.  We also offer Interactive Voice Response (IVR) and we’re a major league paper processor.  Whatever the challenge, Questar has full command of all survey methods.

Program support:  We don’t expect you to be an expert in employee surveys – that’s our job!  We provide as much or as little project support as you need, from sample communications to our toll-free telephone and e-mail support for survey participants. 

Total security:  Security and confidentiality of our clients’ information is an essential part of Questar’s culture.  We don’t stop at system security (although ours is unparalleled); we have also incorporated client confidentiality into our Core Values.

We sustain long-term partnerships by striving to be solution providers to our clients.  You provide the challenge and Questar will find the answer.

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